Privacy and cookie policy

1. General

Knuyt Pipeline Services (hereinafter referred to as “KPS”) attaches great importance to the privacy and safety of your data. After all, nobody likes his or her personal data to be available to be accessed by the whole world. Which is why we would advise you to carefully read the present privacy and cookie policy, as this document contains essential information about the how and why of the processing of your personal data and the use of cookies.

You are entirely free to choose whether or not to provide your personal data to KPS. However, please understand that it is possible that certain services cannot be performed if you do not enter your personal data on the registration, contact or order form or refuse the processing thereof.

2. Legislation and responsibility

COMPANY NAME, with registered office at 16 Pruimelarenstraat in 3700 Tongeren, registered under number BE 0811 562 673 (hereinafter “KPS”), complies with the ‘Act of 30 July 2018 on the protection of natural persons with regard to the processing of personal data’, as well as with the anti-spam provisions of Volume XII of the Economic Law Code concerning the ‘law of the electronic economy’.

Through the present privacy and cookie policy, KPS also complies with European Regulation 2016/679 of 27 April 2016 on the protection of personal data (General Data Protection Regulation GDPR).

You alone are responsible for the accuracy of the information you provide to KPS.

KPS acts as the data controller, responsible for the processing of your personal data on this website.

3. Acceptance

Through the sheer fact of visiting our website and at the time of your order at the latest, you accept all provisions of the present privacy and cookie policy and consent to the collection and process of your personal data by KPS in accordance with the present privacy and cookie policy.

4. Personal data collected

KPS may collect information relating to you (personal data) in various ways:

automatically (through the use of cookies or otherwise)

during your registration and use of this website

The data that are automatically collected:

Through the use of cookies: certain data are collected through cookies.

Certain data may also be collected without being stored in cookies. They may be read only by KPS and only during the time of your visit to our website. These data are:

the TCP/IP address

the type and version of your web browser

the internet page last visited.

The data you communicate to us as part of your registration and during the course of your use of the website, if applicable:

through the subscription form to our newsletter on our website.

through the contact form on our website.

through the order form on our web shop.

5. Processing purposes

General purposes

Your personal data are collected to:

Enable us to provide you with the service offered on our website, as applicable;

Deliver and bill the products you have ordered;

Conduct market research to improve the technical and content quality of our website;

Provide information, send e-mails with various offers that might interest you;

Manage the technical administration of our website;

After anonymising the data, to compile statistics or conduct surveys regarding the number of visits to the various sections of our website.

Direct marketing

Your personal data shall be used for direct marketing purposes only if you have given your additional express consent to this end (“opt-in”).

This consent may be withdrawn at any time, without statement of grounds and free of charge, for example by clicking the unsubscribe link provided to this end at the bottom of any promotional e-mail or by sending an e-mail to nico@drillingengeneering.eu nico@pipelineengeneering.eu.

Communication and transfer to third parties

Your personal details shall be kept strictly confidential and shall not be disclosed to third parties in any shape or form, unless with your prior consent.

In order to process your personal data, KPS grants its employees access to your personal data. We guarantee a similar level of protection in respect of the use of your personal data by our employees by making contractual obligations enforceable on our employees and appointees, whereby the said obligations are similar to those set out in the present privacy and cookie policy.

In the event KPS were to restructure, transfer or cease its business operations, or if KPS should go bankrupt, your information may be transferred to new entities or third parties through which KPS conducts all or part of its business operations.

KPS shall use reasonable endeavours to notify you in advance of the disclosure of your information by KPS to such third parties. However, you also recognise that this is not technically or commercially feasible in all circumstances.

Legal requirements

Upon request, your data may be provided to the competent authorities (police and law enforcement) in the event of serious violations of the law. In rare cases, KPS may be required to disclose your personal data in order to comply with a court order or other peremptory laws or regulations. KPS shall make reasonable efforts to inform you in advance where this is the case, unless this is subject to legal restrictions.

6. Duration of data retention

All personal data shall be stored and processed by us for the length of time that is necessary in consideration of the purposes of the processing and in consideration of the contractual relationship between yourself and KPS.

If you have not had a contractual relationship with KPS for 5 years, your customer profile shall automatically be deleted.

7. Your rights

Right of access and consultation:

You have the right to consult your personal data as well as to be informed of KPS’s use of your personal data at any time, free of charge, without delay and within 30 days.

Right of rectification, erasure and restriction:

It is up to you whether you disclose your personal data to NAME COMPANY or not. In addition, you always have the right to request KPS to correct, supplement or erase your personal data. You recognise that where you refuse to communicate your personal data or where you request to have your personal data erased, certain services and products cannot be supplied.

You may also ask for the processing of your personal data to be restricted.

Right of objection:

You also have the right to object to the processing of your personal data on serious and legitimate grounds.

In addition, you always have the right to object to the use of personal data for direct marketing purposes. In that case, you are not even required to state reasons.

Right of data portability:

You have the right to obtain your personal data processed by KPS in a structured, commonly used and machine-readable format and/or to transfer them to other data controllers.

Right of withdrawal of consent:

Insofar as the processing is based on your prior consent, you have the right to revoke that consent.

Exercising your rights:

You can exercise your rights by contacting us, either by e-mail sent to nico@drillingengeneering.eu nico@pipelineengeneering.eu, by post to KPS, Pruimelarenstraat 16 in 3700 Tongeren, or by using the contact page on our website. In all cases, please include a copy of your identity card.

Automatic decisions and profiling:

The processing of your personal data does not entail profiling, nor shall we subject you to automated decision-making.

Right to complain:

You have the right to submit a complaint to the Data Protection Authority, Drukpersstraat 35 in 1000 Brussels, phone: +32 (0)2 274 48 00, fax; +32 (0)2 274 48 35, e-mail: contact@apd-gba.be.

This is without prejudice to your right to seek recourse before the civil courts.

If you incur loss or damage as a result of the processing of your personal data, you are free to institute a claim for compensation.

8. Security and confidentiality

KPS has put in place technical and organisational security measures to avoid the destruction, loss, falsification, alteration, unauthorised access or erroneous notification to third parties of personal data collected on our website, as well as any other unauthorised processing of such data.

On no account shall KPS be held liable for any direct or indirect loss resulting from the incorrect or unlawful use of personal data by a third party.

You must comply with the security regulations at all times and in all cases, including by preventing any unauthorised access to your login and code. All the more so as you alone are responsible for the use that is made of the website from your computer, your IP address and your identity details as well as the confidentiality thereof.

Please be advised that our website may contain links, hyperlinks or references to other websites beyond the control of KPS and not managed by KPS, and to which the present privacy and cookie policy does not apply. KPS waives all liability for the content of such websites where visitors are referred to, nor for the offers, products or services mentioned on them. KPS therefore recommends that you carefully read every privacy policy of every site you visit. After all, these may differ from the present privacy and cookie policy.

9. Cookie policy

What is a cookie?

A cookie is a small text and number file that we store in your browser or on your computer’s hard drive. This allows us to remember your preferences when you use our website.

Unless you have adjusted your browser settings so that it refuses cookies, our system will install cookies as soon as you visit our website

Why do we use cookies?

Our website uses cookies and similar technologies to distinguish your usage preferences from those of other users of our website. This helps us to provide you with a better user experience when you visit our website and also allows us to optimise our website.

However, cookies and similar technologies do not allow the systematic collection of data that could identify the users of our website. They only help us to improve the operation of our website, to understand the interests of our users and to measure how effective the content of our website is.

As a result of recent changes in the law, all websites that are specifically aimed at particular parts of the European Union are now required to ask for your permission for the use or storage of cookies and similar technologies on your computers or mobile devices. This cookie policy gives you clear and complete information about the cookies we use and their purpose.

Types of cookies

KPS uses a number of cookies, which may be subdivided according to their origin, their function and their lifespan.

First-party cookies are cookies placed by a website whilst they are visited by the user (e.g. cookies placed by drillingengineering.eu).

Third-party cookies are cookies that are placed by a domain name other than that of our website that is being visited by the user. If a user visits a website and a third party places a cookie via that website, this is a third party cookie (e.g. cookies placed by Google, Twitter and Facebook).

Functional cookies are cookies that ensure that our website works properly (e.g. login or registration cookies, language preferences, shopping baskets, etc.). Functional cookies are logically first party cookies.

Non-functional cookies are cookies that may be placed for statistical, social, targeting and commercial purposes. They have nothing to do with the purely technical support of our website. Cookies for statistical purposes enable us to track which pages of our website you visit, where your computer is located, etc. Cookies for social purposes enable you as a user to directly share the content of the website you are visiting with other people via social media. Targeting cookies allow for a profile to be built based on your surfing behaviour, so that the ads displayed are tailored to your interests. Cookies for commercial purposes keep track of how many and which advertisements have been shown to a user. Non-functional cookies may be first-party or third-party cookies.

Permanent cookies: These cookies remain on the user’s device for the duration established inside the cookie. They are enabled each time the user visits the website that placed this cookie (e.g. cookies placed by social media such as Twitter, Facebook, Google Analytics, etc.). Most non-functional cookies are permanent cookies.

Session cookies: These cookies allow a user’s actions to be simplified and linked during a browser session. A browser session starts when a user opens the browser screen and ends when the user closes the browser screen. Session cookies are placed temporarily for the duration of your visit. As soon as you close the browser, all session cookies are deleted. Most functional cookies are session cookies.

Your consent

By using our website, you accept the use of cookies. In order to be able to use our website to optimum effect, you need to accept these cookies. You can do so through your browser settings.

You may block cookies by enabling the setting on your browser which allows you to refuse cookies being placed. However, if you use your browser settings to block these cookies, you may not be able to access (certain parts of) our website. Please read this cookie policy carefully for more information.

If you wish to withdraw your consent, you must delete your cookies using your browser settings. For further information about deleting or blocking cookies, please visit the following website: http://www.aboutcookies.org/Default.aspx?page=2.

Changing your browser settings

Please note that web browsers allow you to change your cookie settings. These settings can usually be found in the ‘Options’ or ‘Preferences’ menu of your web browser. To better understand these settings, the following links may be useful. If not, please consult the ‘Help’ function in your web browser for more details.

Cookie settings in Chrome

Cookie settings in Firefox

Cookie settings in Safari

Cookie settings in Internet Explorer

Learn more about cookies

Information about cookies

Further useful information about cookies can be found at http://www.allaboutcookies.org/

Internet Advertising Bureau

The association of digital marketeers has prepared a guide on online behavioural advertising and online privacy. This guide is available at: http://www.youronlinechoices.eu/

10. Applicable law and jurisdiction clause

The present privacy and cookie policy shall be governed, interpreted and implemented in accordance with Belgian law, which shall apply exclusively in the event of any dispute.

The courts of the legal district of Antwerp shall have exclusive jurisdiction to hear any disputes which may arise in connection with the interpretation or implementation of the present privacy and cookie policy.